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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@JaxandLilly.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
NOTE: Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at hello@JaxandLilly.com.
Thank you so much for your recent order! To track the status, please click the link to our Order Tracking page.
Please inspect your order upon receiving and contact us immediately at hello@JaxandLilly.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
At this time Jax & Lilly Intimates ships within the U.S. only. We will soon be offering to other countries. Check back soon for updates!
Please send an email to hello@JaxandLilly.com for help with any questions, comments, and concerns about your order.
Please use the size chart details on the specific product page for help with choosing the right size. Or check the sizing chart tab at the top of the page.
We accept Visa, Master Card, American Express, Discover, PayPal, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Venmo.